/ LEGAL
Refund Policy
If NexMove does not work for you, we will give you your money back. This page explains how. It is part of our Terms.
Try it first, for free
Before you buy, NexMove lets you copy up to 200 MB for free, from your Dropbox or OneDrive to where your files are going. That way you can check that it works with your accounts before you pay anything.
Changed your mind before using it?
If you have not entered your licence key in NexMove yet, you can cancel within 14 days of buying, for any reason, and we will refund the full price. When you first enter your key, NexMove asks you to agree that this ends your 14-day right to cancel. See Your right to cancel.
When we refund
Within 30 days of buying, if NexMove could not move your files (from Dropbox to Google Drive, Dropbox to OneDrive, or OneDrive to Google Drive), we will refund the full price. For example:
- NexMove keeps stopping with an error, and we cannot fix it for you.
- The check at the end shows files that did not arrive, and we cannot help you copy them.
- NexMove does not run on your Windows computer.
If you like, we will first try to fix the problem with you. If you would rather just have your money back, say so and we will refund you.
When we do not refund
- When NexMove has already copied and checked your files successfully. By then you have had what you paid for.
- When the problem is with your own accounts and you choose not to fix it, for example if your Google Drive or OneDrive is full and you do not want more storage.
- More than 30 days after you bought NexMove, unless the law says otherwise.
- Just because you changed your mind after you started using your licence. Before that, see “Changed your mind before using it?” above.
How to ask for a refund
- Email hello@k-nex.com from the email address you used to buy NexMove, or include your order number from your receipt.
- Tell us in a sentence what went wrong. If you can, press “Send report” in NexMove so we can see the error. You choose what is in the report before it is sent.
A person at K-NEX reads every request and replies. Refunds are paid through Lemon Squeezy, our reseller, to the card or account you paid with. How long it takes to reach you depends on your bank or card provider.
When you get a refund, your licence key stops working. Files NexMove has already copied stay where it copied them.
Your legal rights
This policy is in addition to your rights under the Consumer Rights Act 2015. It does not take any of them away. See Part 2 of our Terms for more.